Workplace Experience Blog: 'The Works' | CXAI

Humans of CXAI

Written by CXAI Team | Mar 18, 2026 10:06:30 AM
Episode 11: Behind the tech. Behind the change. Meet the humans of CXAI. Our behind-the-scenes series spotlighting the passionate people driving innovation at CXAI.

Meet Carrie Yu

Meet Carrie Yu, our UX designer building intuitive experiences for hybrid work. 
From reimagining how employees book spaces to designing for real human behavior, Carrie brings both precision and empathy into every screen she creates. 
In this episode, learn how Carrie approaches design and the experiences that shaped her work.

In this episode, you’ll learn:

  • How Carrie went from teaching to UX and built her path into tech

  • What most people misunderstand about UX in enterprise apps

  • How she designs for real users, not just the “happy path”

  • Why accessibility and simplicity matter more than pixel perfection

  • How travel and everyday conversations influence her design thinking

  • What great design looks like for hybrid employees today