Workplace Experience Blog: 'The Works' | CXAI

Humans of CXAI

Written by CXAI Team | May 7, 2026 3:55:42 PM
Episode 13: Behind the tech. Behind the change. Meet the humans of CXAI. Our behind-the-scenes series spotlighting the passionate people driving innovation at CXAI.

Meet Yash

Meet Yash Kumar, our Tech Lead for AI & Software at CXAI. Yash leads engineering on BTS (Behind-the-Scenes) - the core AI engine powering automation, content management, and workflows across the CXAI platform. A self-described "hacker" and 10X hackathon winner, Yash shares what it takes to build intelligent systems that don't just execute, but adapt, decide, and orchestrate the future of work.


In this episode, you’ll learn:

  •  ⁠The one shift in software that made him fall for AI

  • His favorite CXAI feature (and why he uses it every single day

  • The toughest problem he's solved at CXAI so far

  • What he's building next and why it's a big deal for hybrid teams

  • The biggest myth about AI

  • And what a "hacker" does when he steps away from the keyboard