Episode 9: Behind the tech. Behind the change. Meet the humans of CXAI. Our behind-the-scenes series spotlighting the passionate people driving innovation at CXAI.

Meet Michael Young 

Meet Michael Young, our experience-focused Director of Product.
In this episode of Humans of CXAI, Michael shares how CXAI’s product strategy is shaped by real customer needs, human-centered design, and a relentless focus on improving the employee experience.

In this conversation, Michael shares:

• The CXAI features he’s most proud of, built directly from real customer needs

• How everyday friction and micro-decisions drain employee energy and engagement

Click here for Part 2

• Why CXAI 2 is designed as an immersive, multimodal AI experience (not a chatbot)

• How great workplace tech should anticipate needs and reduce cognitive load

• His vision for AI as a driver of more meaningful, creative world