---
title: Humans of CXAI
description: Meet Michael Young, our experience-focused Director of Product.
---

[Workplace Experience Blog: 'The Works' | CXAI ](https://cxapp.com/blog)

# [Humans of CXAI](https://cxapp.com/blog/humans-of-cxai-episode-9)

 Written by [CXAI Team](https://cxapp.com/blog/author/cxai-team) | Dec 19, 2025 1:39:21 PM

##### *Episode 9: Behind the tech. Behind the change. Meet the humans of CXAI. Our behind-the-scenes series spotlighting the passionate people driving innovation at CXAI. *

# Meet Michael Young 

Meet Michael Young, our experience-focused Director of Product.  
In this episode of Humans of CXAI, Michael shares how CXAI’s product strategy is shaped by real customer needs, human-centered design, and a relentless focus on improving the employee experience.

#### In this conversation, Michael shares:

- The CXAI features he’s most proud of, built directly from real customer needs
- How everyday friction and micro-decisions drain employee energy and engagement

 

[Click here for Part 2](https://cxapp.com/blog/humans-of-cxai-episode-9?hs_amp=true#part2)

 

 

 

 

 

 

- Why CXAI 2 is designed as an immersive, multimodal AI experience (not a chatbot)
- How great workplace tech should anticipate needs and reduce cognitive load
- His vision for AI as a driver of more meaningful, creative world
  
   

 

 

 

 

[View full post](https://cxapp.com/blog/humans-of-cxai-episode-9)

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