Episode 9: Behind the tech. Behind the change. Meet the humans of CXAI. Our behind-the-scenes series spotlighting the passionate people driving innovation at CXAI.
Meet Michael Young
Meet Michael Young, our experience-focused Director of Product.
In this episode of Humans of CXAI, Michael shares how CXAI’s product strategy is shaped by real customer needs, human-centered design, and a relentless focus on improving the employee experience.
In this conversation, Michael shares:
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The CXAI features he’s most proud of, built directly from real customer needs
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How everyday friction and micro-decisions drain employee energy and engagement
Click here for Part 2
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Why CXAI 2 is designed as an immersive, multimodal AI experience (not a chatbot)
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How great workplace tech should anticipate needs and reduce cognitive load
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His vision for AI as a driver of more meaningful, creative world
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