Purpose:

Use this mini-audit to quickly identify top sources of digital friction in your workplace. These are the everyday blockers that silently disrupt productivity, employee satisfaction, and adoption.

1. App Overload

• Do employees regularly use more than 6–10 tools daily to complete core tasks?

• Are some tools duplicating functions?

• Is there a unified experience layer across these tools?

2. Context Switching

• Do employees need to toggle between 3+ apps for a single workflow?

• Are there moments where staff re-enter the same data across tools?

• Have you measured time lost to tool-switching during task execution?

3. Experience Consistency

• Do different departments use vastly different systems?

• Are digital touchpoints consistent across personas (frontline, hybrid, remote)?

• Are your employee experience (EX) systems tailored to persona-based journeys?

4. Engagement Friction

• Can employees easily access workplace, HR, IT, and business support services from one place?

• Do employees complain about lack of clarity in communication or navigation?

• Are there onboarding or return-to-office drop-offs due to tech confusion?

What to Do Next:

If you answered 'yes' to 5 or more of these friction points, your workplace may be experiencing hidden productivity and experience loss. Consider a workplace experience platform that unifies, simplifies, and adapts to your workforce's needs—without adding complexity.

Learn more on how you can implement this at www.cxai.ai.

Or book a demo here. 

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Let’s Build the Future of Work Together 

At CXAI, we believe technology should make work more human — not more complicated. 

If you're rethinking how your workplace can better serve your people and your business, we’d love to show you how our platform can help. CXAI Apps provide your employees a seamless, consistent experience across all devices - from wearables and mobile phones to PCs and Kiosks. With CXAI VU, you gain powerful analytics and insights to help predict outcomes and improve decision-making. All of this is powered by our enterprise-grade CXAI BTS rule engine, designed to boost employee productivity and engagement in a secure environment.  

Let’s schedule a walkthrough. See what a truly modern, unified workplace experience looks like — and how it can drive real impact for your organization. 

Book a demo here. 

Source: Gartner, 2022 Digital Worker Survey & DEX Blueprint Report