Behind the tech. Behind the change. Meet the humans of CXAI.

A Day in the Life of a CFO

Meet Joy Mbanugo

Our incredible CFO, in the first episode of “Humans of CXAI” - a behind-the-scenes look at the passionate people shaping our future.

Joy takes us into:

•  A day in her life balancing finance, family, and 5am emails

• Her favorite CXAI app feature (hint: 🍽️: magically appears)

• Why she’s excited about Agentic AI transforming the workday and her role

• Biggest challenges she experiences as CFO of CXAI

From earnings calls to lunch orders, Joy keeps it real - leading with purpose and heart. She’s a reminder that while tech drives what we do, it’s the people behind it who make it matter.

Watch Episode 1, Part 2

Episode 1, Part 2

In Part 2 of Humans of CXAI, CFO Joy Mbanugo opens up about leadership, the evolving CFO role in a hybrid world, and the personal principles that guide her.

In this episode, you’ll discover:  

• Why being effective can matter more than being right

• How hybrid work is reshaping office space and talent strategies

• The quiet routines that fuel her strategic thinking

• Her best career advice: “Do it scared”

• The life lesson she applies daily: give people the benefit of the doubt

Watch the full conversation for sharp business insights mixed with empathy and courage.