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To explore the full insights from Gartner^® on adaptive workplace experiences, you can access the report here

Our Point of View on Gartner Findings

Hybrid work has become the norm across enterprises, but many organizations continue to see gaps between what they’ve invested in and the experience employees actually have day-to-day.

At CXAI, we recognize this as one of the biggest challenges facing IT, HR, CRE, and Workplace Experience  today. The insights from Gartner^® strongly reinforce what we’re seeing in the market and what our platform is designed to address.

The Challenge: Fragmented Workplace Technology

Across the enterprise, workplace technology stacks have evolved quickly but unevenly. Employees often jump between:

Booking tools

Collaboration platforms

Visitor systems

Space management solutions

Communications tools

Workplace experience apps

According to Gartner^®, this fragmentation is a major contributor to workplace friction and unmet employee expectations especially in hybrid environments.

At CXAI, we see this daily in conversations with customers:complexity reduces engagement, lowers productivity, and obscures the data needed for real-time decision making.

Why Adaptive Workplace Experiences Are Becoming Essential

Gartner^® outlines a framework for adaptive workplace experiences that evolve with an employee’s context - helping them navigate their day with less friction and more support. This includes:

Anticipating space needs

Connecting employees to colleagues and resources

Automating time-consuming tasks

Recommending optimal days to come onsite

Adjusting building experiences based on intent and behavior

This progression from “Sync Me” to “Be Me”, aligns closely with how CXAI approaches workplace experience design.

We build systems that not only connect people, places, and spaces but also adapt dynamically based on preference, usage, and organizational patterns.

How AI and Analytics Power the Shift

A key insight from Gartner^®:

Adaptive workplace experiences cannot exist without strong AI and analytics. This includes:

✅  Identifying underutilized spaces
✅ Supporting real-time occupancy planning
✅ Personalizing workspace recommendations
✅ Understanding team collaboration patterns
✅ Streamlining workplace workflows
✅ Reducing operational and technology waste

Within CXAI, AI and analytics serve as the connective tissue, enabling our platform to learn, predict, and personalize at scale.

This is where our differentiators align strongly with Gartner^® direction for the industry.

Unifying Systems Into a Single Workplace Operating System

Gartner^® emphasizes that progress requires consolidation and interoperability, not more tools.

This aligns directly with CXAI’s mission:a unified workplace operating system that brings together worktech, collaboration tools, space data, and employee experience into one platform.

This shifts the workplace from reactive to adaptive, reducing complexity for employees and giving leaders actionable clarity.

Access the Gartner^® Report to Explore the Full Framework

To dive deeper into the stages of adaptive experience, key recommendations, and the role of AI in modern workplace strategies:

Gartner^®, Enhance Employee Experience With Adaptive Workplace Solutions, Sohail Majumdar, 27 August 2025
GARTNER^® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.