The workplace is in the middle of a massive transformation. From hybrid work to artificial intelligence (AI), the way enterprises design, manage, and measure workplace experience (WEX) is no longer about desks and buildings - it’s about people, data, and adaptability.

Analyst research, including Gartner’s Market Guide for Workplace Experience Applications (2025), highlights this shift. In that report, CXAI has once again been named a Representative Vendor, following our recognition in 2024.

But recognition is just part of the story. Gartner’s latest research reveals trends every enterprise leader should pay attention to. These aren’t “nice to know” insights, they’re signals about how work itself will be orchestrated in the next three to five years. 

Why Workplace Experience Applications Matter 

Workplace experience applications (WEX apps) have matured rapidly. Once seen as optional tools for desk booking or office navigation, they have now become critical platforms for orchestrating hybrid work and employee engagement. 

According to Gartner, enterprises are moving beyond single-point solutions. Today’s WEX platforms: 

Enterprise Lessons: 

• Integrate with HR

• Deliver personalized, consumer-like experience

• Provide analytics that help leaders make data-driven real estate and workforce decisions.

For enterprise leaders, this means workplace apps are no longer a “tech experiment”, they are a strategic enabler of employee experience and business outcomes. 

1. The Rise of Agentic AI: From Automation to Orchestration 

One of the most compelling insights from the 2025 Market Guide is the role of agentic AI. 

Historically, AI in WEX was about simple automations - reserving a desk, sending reminders, or providing usage reports. Now, we’re entering the age of agentic AI: intelligent systems that can plan, act, and adapt on behalf of employees and organizations. 

Imagine this: 

• Your workplace app recognizes you’re coming in for a team meeting and automatically books a space near your colleagues.

• It nudges you with recommendations for the best commute time based on traffic and office occupancy.

• Facilities managers receive predictive insights about space demand for the week ahead, helping them optimize resources before issues arise.

This isn’t the future. It’s happening now. 

At CXAI, our employee experience app is built with agentic AI at its core, automating workflows, anticipating employee needs, and enabling enterprises to move from reactive management to proactive orchestration. 

2. “Space-as-a-Service” Is Redefining Real Estate 

Industry analysts expect that by the end of the decade, a significant share of large enterprises will adopt “space-as-a-service” models. This means workplaces will operate more like flexible ecosystems where employees can access the spaces, amenities, and resources they need on demand.

Perhaps one of the most striking Gartner predictions is that by 2028, 40% of large enterprises will adopt “space-as-a-service” models. 

This means office space will no longer be static or rigid. Instead, workplaces will operate more like dynamic ecosystems where employees can access the spaces, amenities, and resources they need on demand. 

Why does this matter? 

• Flexibility drives retention. Employees value choice and adaptability. A static workplace model will quickly feel outdated.

• Real estate ROI matters more than ever. Underutilized space is costly, especially in large enterprise portfolios.

• Adaptive design boosts productivity. Dynamic spaces that evolve based on usage patterns create better collaboration and employee satisfaction.

CXAI is uniquely positioned to enable this shift. With real-time analytics, IoT integrations, and predictive modeling, we help enterprises transform physical spaces into flexible, data-driven environments that adapt as quickly as their workforce does.

3. The Decline of Desk Booking, The Rise of Dynamic Experiences  

Another important finding in Gartner’s 2025 guide: demand for individual desk booking is declining. 

Instead, enterprises are prioritizing: 

• Shared space reservations (collaboration zones, wellness rooms, theaters).

• AI-driven space optimization to ensure efficient use of real estate.

• Integrated communication tools that connect employees before, during, and after their time in the office.

This shift reflects a broader truth: employees don’t come to the office for a desk. They come for experiences - collaboration, culture, connection. 

At CXAI, we’ve moved far beyond desk booking. Our platform orchestrates the entire workplace journey, from visitor management and amenity reservations to analytics that help leaders continuously refine the employee experience. 

4. Sustained Recognition: Year After Year

Being named a Representative Vendor in both 2024 and 2025 Gartner’s Market Guide for Workplace Experience Applications is a validation of CXAI’s consistent innovation.  

• In 2024, Gartner recognized our early AI-driven capabilities: NLP-based commands, predictive space utilization, and recommendation engines

• In 2025, Gartner highlights our advancements in agentic AI, predictive analytics, and deep enterprise integrations.

The progression reflects our roadmap: continuously pushing the boundaries of AI to create a smarter, more human-centered workplace experience. 

What This Means for Enterprise Leaders 

If you’re leading HR, IT, CRE, or digital transformation in your organization, Gartner’s insights should spark three big takeaways: 

Our Agentic AI-powered workplace platform helps enterprises:

• AI is no longer optional. The workplace is becoming intelligent, and leaders who adopt agentic AI will be able to orchestrate work with a precision and personalization that was previously impossible.

• Flexibility is the new currency. Employees expect adaptive spaces and experiences. Space-as-a-service isn’t just a real estate trend, it’s a talent strategy.
  

• Integration unlocks value. Point solutions can’t deliver the seamless, consumer-grade experiences employees expect. The future belongs to platforms that unify people, places, and systems.

CXAI’s Commitment to the Future of Work  

If you’re leading HR, IT, CRE, or digital transformation in your organization, Gartner’s insights should spark three big takeaways: Our recognition by Gartner for the second year in a row is not just about where we are today, it’s about where we’re headed. 

• We’re investing heavily in agentic AI that can anticipate needs and orchestrate entire workflows.

• We’re expanding our integration ecosystem so enterprises can connect CXAI with the tools and platforms they already rely on.

• We’re focused on creating a workplace that’s not only smarter but also more human, where technology reduces friction and amplifies connection.

  
  

The workplace of the future is about intelligence, flexibility, and human experience. 

To learn more about the CXAI platform, book a demo here.